Feedback

Monitoring the level of satisfaction is the first priority for the plant.
customer satisfaction level
Comprehensive feedback from consumers is important for RPC SPRING LLP. Analyzing and collecting feedback from customers in the work of Quality Management is an important aspect. Satisfaction of consumers - car-building and car-repair enterprises in the quality of products, delivery service, packaging, as well as price and operational characteristics, plays an important role in shaping the reputation of KAZ SPRINGS brand of RPC SPRING LLP - as a reliable and comfortable supplier.

Work with complaints
Send Feedback
The effectiveness of Quality Management is affected by the speed of response to customer feedback and process analysis. The company gives a motivated response within 24 hours to customers.
Tasks of the Quality Department:
  • Settlement of consumer claims.
  • Implementation and analysis of the effectiveness of activities on the customer's feedback
  • Continuous improvement of the quality of railway spring production processes and the company's service.
If there is a discrepancy in the quality or quantity of the delivered products, please fill out the Feedback Form and attach a photo / document.